Return and Refund Policy

Refund and Return Policy

Thank you for shopping with Buffalo Mountain Living Soil! We want you to have a great experience with your purchase. If for any reason you are not satisfied, we offer a 30-day refund and return policy under the following conditions:

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
2. Timeframe: Returns must be initiated within 30 days of receiving your item. After 30 days, we are unable to offer a refund or exchange.
3. Process: To start a return, please contact us at [insert contact details] with your order number and reason for return. We will provide instructions and a return authorization.
4. Return Shipping Costs: The buyer is responsible for paying return shipping fees. We recommend using a trackable shipping service to ensure that the item reaches us safely.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [insert timeframe, e.g., 5–7 business days] and issued to your original payment method.
6. Exclusions: Certain items may not be eligible for returns (e.g., final sale items, custom-made products). Please refer to product-specific details.

For any questions regarding our policy, feel free to reach out to us at online@lifetosoil.com